Unified Service & Commerce Portal for Advanced Sterilization Products
Advanced Sterilization Products (ASP), a global leader in sterilization and infection prevention solutions, needed to consolidate a fragmented customer experience into a single, secure digital platform. Their customers — hospital systems and healthcare facilities — were managing field service requests, asset tracking, and product purchasing through separate systems, creating friction and operational inefficiency.
The Challenge
ASP required a comprehensive digital transformation that could handle the complexity of their enterprise customer base. The platform needed to be multilingual to serve their global customer base, secure enough for regulated healthcare environments, and capable of surfacing both service and commerce functionality in a single unified experience — while maintaining ASP’s brand standards throughout.
The Solution
6Street Digital designed and built a robust Customer Portal plus a fully customized B2B Commerce solution on Salesforce Experience Cloud.
Service Epic
The core of the portal is a “Service Epic” — a purpose-built service management interface that gives ASP customers full control over their service relationship:
- Case submission: Customers can submit field service requests across multiple request types, each with tailored forms and routing logic
- Service contract management: Customers can view and manage their active service contracts, renewal dates, and coverage details
- Asset history: Full visibility into installed equipment, maintenance history, and service records for each asset in their environment
Commerce Experience
Alongside the service functionality, 6Street Digital built a customized B2B commerce storefront that allows customers to browse and purchase ASP products directly within the portal — creating a true one-stop-shop for both service and procurement.
ERP Connectivity
The portal is deeply integrated with SAP via the SAP Integration Suite, enabling:
- Real-time shipping calculations at checkout
- Live tax calculations across multiple jurisdictions
- Bidirectional order synchronization between Salesforce and SAP, ensuring operations and fulfillment teams have accurate, real-time data
The Result
ASP customers now have a single, branded destination for everything related to their ASP relationship — service requests, asset management, contracts, and product purchasing. The customized UI maintains full brand consistency while prioritizing ease of use for clinical and procurement staff who need to move quickly.
The platform supports ASP’s global customer base with multilingual capability, and the real-time SAP integration eliminates manual handoffs between the customer-facing portal and ASP’s back-office operations.